1. Information We Collect

When you create an account, we collect your email address, display name, and preferred streaming region. When you add platform stream keys, they are encrypted with AES-256 and stored securely. We never log or expose your decrypted stream keys.

During streaming sessions, we collect telemetry data including bitrate, connection status, CPU/memory usage, and per-destination health metrics. This data is automatically deleted after 48 hours.

2. How We Use Your Information

• To provide the SimulcastLive streaming relay service
• To display real-time health telemetry during your streams
• To manage your subscription and billing via Stripe
• To send transactional emails (stream summaries, session alerts)
• To improve the service and troubleshoot issues

3. Third-Party Services

We use the following third-party services:

• AWS — Cloud infrastructure (hosting, database, authentication, email)
• Stripe — Payment processing. We do not store credit card numbers.
• Hetzner Cloud — Relay server infrastructure
• Google Analytics — Anonymous usage analytics

Your platform stream keys are sent to the respective streaming platforms (Twitch, YouTube, etc.) only during active relay sessions and are never shared with any other third party.

4. Data Retention

• Stream health telemetry: deleted after 48 hours
• Session records: deleted after 7 days
• Account data: retained until you delete your account
• Subscription events: retained for 1 year for billing records

5. Security

Platform stream keys are encrypted at rest using AES-256-GCM. All data in transit uses TLS/HTTPS. Relay servers are ephemeral — they are created for each session and destroyed when the stream ends, leaving no persistent data.

6. Your Rights

You can delete your platform stream keys at any time from the dashboard. To delete your account entirely, contact us at support@simulcast.live.

7. Contact

For privacy questions, email support@simulcast.live.